-Refund Policy-
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method to your bank account / as Bingo Pay balance (in case of Pay on Delivery orders). Refund Timelines:
The refund time period for different modes of payment is provided below.
| Available refund method | Refund Time-frame | |
|---|---|---|
| After the return is received by Bingo | After seller notifies Bingo of receipt of return | |
| Prepaid Orders | ||
| Bingo Pay Balance* | 2 hours | |
| Credit Card/ Debit Card | 2-4 Business Days | 3-5 Business Days |
| Net Banking Account (Credited to Bank Account) | ||
| UPI Linked Bank Account | 2-4 business days | |
| Pay on Delivery Orders | ||
| NEFT to Bank Account | 2-4 Business Days | 3-5 Business Days |
| Bingo Pay Balance* | 2 hours | |
| Paper Cheque | 8-10 business days | |
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
For Bingo orders: 1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
For Seller-Fulfilled orders: 1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.2. In any case where a refund is required, the seller(s) need to authorise that refund. Bingo.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Bingo account (as Bingo Pay balance).
If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.
2. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.